At SolidFire, we believe support shouldn’t be something that happens every once in awhile. From comprehensive installation services to parts availability to speedy support response time, SolidFire Active Support is with you the moment you become a SolidFire customer and deploy your first SolidFire cluster.
The 5 Elements of SolidFire Active Support:
- Proactive Philosophy
- We monitor and alert you as soon as a problem is present
- Secure Assist
- Secure remote system login for hands-on, real-time support
- 24/7/365 Worldwide Availability
- International support offerings with up to 4 hour break-fix
- Expert Tier/Level 3 Support Engineers
- No entry level support personnel
- Active Cloud Monitoring (available soon in Beta)
- Real-time health diagnostics & historical trending at the cluster, node, account & volume level
For more information or to purchase SolidFire Active Support, please contact support or call 720-523-3278.